FAQ

 

 about

+ Where is BRAHSTON from?

  • BRAHSTON was founded in Boston, Massachusetts, USA.

+ What does BRAHSTON do?

  • BRAHSTON creates premium skincare and body products for guys. Our formulas are designed to be healthy, natural and effective.

+ What guides BRAHSTON in crafting premium skincare?

  • BRAHSTON commits to PRO-PEOPLE + PRO-ENVIRONMENT beliefs and practices that are dependent upon honest promises, passions and marketing.

+ What's special about BRAHSTON skincare formulas?

  • BRAHSTON gives gentlemen formulas that are:
    • over 98% naturally derived ingredients
    • organic whenever possible
    • vegan
    • cruelty free
    • clinically tested
    • palm oil free
    • parabens free
    • phthalates free
    • harsh sulfates free
    • artificial fragrance free

+ Where can I purchase BRAHSTON products?

packaging

+ Are BRAHSTON products' containers recyclable?

  • Yes, all BRAHSTON® skincare products come in recyclable glass bottles and jars.

+ What material are BRAHSTON products' containers?

  • BRAHSTON® uses durable, frosted-glass containers to house all of our products in an effort to protect our formulas and our environment.

+ Does BRAHSTON use eco-conscious shipping materials?

  • Yes, BRAHSTON® products ship in 100% recycled kraft shipping boxes. Our mailers are 95% post-consumer content and 100% biodegradable and recyclable. BRAHSTON's mailers are also printed with black algae ink, which is more sustainable and environmentally-conscious.

returns

+ How long after my purchase will BRAHSTON accept a return?

  • BRAHSTON's return window is thirty days. BRAHSTON will only accept returns that are made within thirty days of purchase.

+ How do I initiate a return of a BRAHSTON product purchased on brahston.com?

+ Does BRAHSTON accept used items for return?

  • BRAHSTON will not accept a return for an item after it has been used.

+ Does BRAHSTON accept sale items for return?

  • BRAHSTON will not accept a return for an item purchased on sale or with a discount.

+ When will BRAHSTON notify me if my return is approved?

  • BRAHSTON will notify you within 1-2 business days after receiving your returns email request.

+ How will BRAHSTON refund me for a valid return?

  • BRAHSTON will refund the original payment method.

+ Where do customers send BRAHSTON their approved returns?

  • After receiving a valid return request, BRAHSTON will notify the customer by email of the shipping address the return should be sent to.

+ Does BRAHSTON reimburse shipping costs associated with a return?

  • BRAHSTON will only reimburse shipping costs for a return if the item is defective or was damaged prior to the customer receiving it.

formulas

+ Are BRAHSTON products for both men and women?

  • BRAHSTON engineers our formulas for guys, but we have found that women often equally appreciate our products' quality and effectiveness.

+ Are BRAHSTON products good for guys' skin?

  • Creating affordable, healthy and effective skincare is what BRAHSTON is all about. All of BRAHSTON's formulas are designed to fuel skin with essential nutrients and protect it from environmental stressors.

+ What kind of ingredients are in BRAHSTON products?

  • BRAHSTON only creates formulas that are as organic and naturally-derived as possible, while still maintaining scientifically proven effectiveness. BRAHSTON uses industry-leading skincare science to develop formulas with high-end, earth-supplied ingredients that are free of parabens, phthalates, sulfates, and artificial fragrance.

+ Are BRAHSTON products made in the USA?

  • Yes, BRAHSTON designs, formulates, manufacturers and packages all of our products in the United States.

payments

+ What forms of payment does BRAHSTON accept on brahston.com's store?

  • BRAHSTON accepts the following forms of payment: Visa, MasterCard, Discover, Diners, American Express, Paypal, Venmo, Apple Pay

+ When does BRAHSTON charge my payment method when I make a purchase?

  • BRAHSTON will immediately charge the payment method a customer provides when placing an order.

+ Are payments securely processed by BRAHSTON?

  • BRAHSTON partners with an industry-leading payment processing company called Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL) and all card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. For more information on Stripe payment processing: https://stripe.com/about

+ Does BRAHSTON store my credit card information?

  • BRAHSTON does not store customer credit card information automatically. Customers are provided the option to save credit card information when they create an account on brahston.com.

personal information

+ Does BRAHSTON have a privacy policy?

  • Yes, BRAHSTON's privacy policy can be accessed here: privacy policy.

+ Does BRAHSTON sell my personal information to third-parties?

  • No, BRAHSTON will not sell your personal information to any other organization or business.

+ How do I update my information with BRAHSTON?

  • To update your information, please access or create an account with BRAHSTON. After you sign-in, you will be able to update your name, address, email and stored credit cards.

contact

+ How do I contact BRAHSTON?

email

phone

mail

  • address: BRAHSTON LLC, 800 Boylston St., #990069, Boston, MA 02199